Refund policy

At Vinyl Devotion, we take pride in the quality of our products and our customer service. However, we understand that sometimes returns are necessary. Please review our return policy below:

Eligibility for Returns

  • Time Frame: Returns must be requested within 30 days of the delivery date.
  • Condition: Items must be returned in the same condition they were received. Sealed records must remain unopened, and all original packaging (including outer and inner sleeves) must be intact.
  • Exclusions: Opened records, band tees that have been worn or washed, and posters that have been damaged by the buyer are not eligible for return. 

Return Process

  • Contact Us: Before sending your item back, please contact us at support@vinyldevotion.fm with your order number and the reason for the return. We will provide you with a return authorization and instructions. Returns sent without prior authorization will not be accepted.
  • Packaging: Carefully package the item in its original packaging to avoid damage during return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
  • Shipping Costs: Return shipping costs are the responsibility of the buyer unless the return is due to a mistake on our part (e.g., wrong item sent, item damaged during shipping). In such cases, we will cover the return shipping costs

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. Photo or video evidence of the damage must be submitted to support@vinyldevotion.fm before a return is authorized for any damage claim. Returns received in a condition inconsistent with the reported reason may be denied.

Opened/Played Records
If a sealed record is opened and a pressing defect is discovered (such as warping, skipping, or manufacturing issues), please contact us at support@vinyldevotion.fm within 30 days of delivery. Video evidence of the defect during playback is required for all pressing defect claims. We will review on a case by case basis and work to make it right. Records that have been played and show signs of wear or mishandling by the buyer are not eligible for return.

Record Grading Disputes
Record grading is subjective and based on our best assessment at the time of listing. While we strive to grade all items accurately, minor differences in grading interpretation are not grounds for a return. If you believe an item was significantly misgraded, please contact us at support@vinyldevotion.fm with photos within 30 days of delivery and we will review on a case by case basis.

Item Verification
All returned items are verified against original shipment records, including matrix numbers, pressing details, labels, and packaging. Items that do not match the original order will not be refunded and may be reported as fraud.

Lost Return Packages
We strongly recommend using a trackable shipping service and purchasing shipping insurance when sending back a return. Vinyl Devotion is not responsible for return packages that are lost or damaged in transit. Refunds will only be issued once the returned item has been received and inspected at our facility. If your return package is lost, please file a claim with your shipping carrier directly.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, and the return is not the result of our error, a restocking fee of 15% of the item's purchase price will be deducted from your refund, original shipping costs are non-refundable, and return shipping costs are the responsibility of the buyer. If the return is the result of our error, we will cover all shipping costs and no restocking fee will be applied. You'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@vinyldevotion.fm.